Terms
Note: This is a courtesy translation. The binding version is the German AGB.
Last updated: March 2026
Betterplan
1. Scope and provider
The provider of Betterplan is Irländer Software UG (haftungsbeschränkt), Osnabrück (hereinafter referred to as “provider”).
Betterplan is a web-based software tool for supporting planning, structuring, and transparency in work and project contexts.
The offering is directed at entrepreneurs within the meaning of § 14 BGB and at persons who use Betterplan in the context of their professional activity.
These Terms & Conditions apply to all contracts for the use of Betterplan unless otherwise expressly agreed.
2. Description of services
Betterplan provides a digital tool that allows users to structure, visualize, and collaboratively edit information.
Betterplan does not provide advice and does not make professional, organizational, or business decisions.
Use of the software serves exclusively to support human decision-making.
3. Rights of use
For the duration of the contractual relationship, the provider grants the customer a simple, non-transferable, non-sublicensable right to use Betterplan as intended within the scope of these Terms & Conditions.
The right of use is limited to the number of users agreed upon in the contract.
The customer may not copy, decompile, disassemble, or otherwise attempt to derive the source code of the software, except to the extent permitted by mandatory law.
Rights to content entered by the customer remain with the customer. The provider receives only such rights of use to this content as are necessary for the performance of the contract.
4. Liability for defects
Liability for defects is governed by the statutory provisions subject to the following:
The provider does not warrant:
- the accuracy, completeness, or currency of content created by the customer or third parties
- specific results or decisions based on the software
- error-free or uninterrupted use at all times
Content, evaluations, and representations may be incomplete, erroneous, or technically limited.
Obvious defects must be reported by the customer without undue delay, at the latest within two weeks of discovery, in writing. Hidden defects must be reported without undue delay after discovery.
5. Customer responsibility
The customer is solely responsible for:
- the content entered, in particular in free-text fields
- the professional assessment of the information provided
- decisions and measures taken on the basis of the software
- the regular backup of their data
6. Availability and operation
Betterplan is provided on a best-effort basis.
No specific availability, response times, or service levels are guaranteed.
Maintenance, technical disruptions, or temporary unavailability may occur. Planned maintenance will be announced in advance where possible.
7. Support
Support is provided on a best-effort basis without guaranteed response times or fixed support hours.
There is no entitlement to support.
8. Liability
8.1 Unlimited liability
The provider is liable without limitation for damages:
- arising from injury to life, body, or health caused by negligent or intentional breach of duty by the provider or its legal representatives or vicarious agents;
- based on intent or gross negligence by the provider or its legal representatives or vicarious agents;
- arising from mandatory statutory product liability;
- arising from a guarantee assumed by the provider.
8.2 Liability for breach of material contractual obligations
In the event of a breach of material contractual obligations (cardinal obligations) through slight negligence, the provider’s liability is limited to the typical, foreseeable damage. Material contractual obligations are those whose fulfilment makes proper performance of the contract possible in the first place and on whose observance the customer may regularly rely.
The maximum liability shall be the total fees paid by the customer in the twelve months preceding the loss-causing event, but at least EUR 5,000.
8.3 Exclusion of liability in other cases
Beyond the cases set out in sections 8.1 and 8.2, liability for slight negligence is excluded.
This applies in particular to:
- loss of profit
- indirect damages and consequential damages
- damages arising from defective planning or decision-making bases
- data loss, to the extent that the customer has failed to carry out adequate data backups
8.4 Contributory negligence
To the extent the customer could have prevented or mitigated the damage by reasonable measures — in particular by regular data backups — the customer bears corresponding contributory responsibility pursuant to § 254 BGB.
9. Data protection
The processing of personal data is carried out in accordance with Betterplan’s Privacy Notice.
Where Betterplan processes personal data on behalf of the customer, a separate data processing agreement (DPA) will be concluded.
10. Fees and payment
Unless otherwise agreed, the prices published on the provider’s website at the time of conclusion of contract shall apply.
Fees are due monthly in advance. Invoicing is carried out electronically.
If the customer is in default of payment, the provider is entitled to block access to Betterplan after prior notice with a reasonable period. The provider will notify the customer in writing at least 14 days before any such suspension.
In the context of a free pilot operation, no fees are due. The details are governed by the respective pilot agreement.
11. Term and termination
The use of Betterplan may be terminated at the end of the respective billing period. For monthly billing this is the end of the month; for annual billing it is the end of the respective contract year.
The right to extraordinary termination for good cause remains unaffected.
12. Data and accounts
12.1 Inactive accounts
The provider is entitled to delete user accounts without a paid subscription that have not been actively used for a period of six months, after prior notice with a period of 30 days.
12.2 Data following cancellation of a paid subscription
Following cancellation of a paid subscription, the customer has the opportunity to export their data within a period of 30 days. After expiry of this period, the provider is entitled to delete the customer’s data, provided no statutory retention obligations stand in the way.
12.3 Deletion on request
The complete deletion of a user account is carried out at the customer’s request. The provider will carry out the deletion within 30 days of receipt of the request, provided no statutory retention obligations stand in the way.
13. Pilot operation
If Betterplan is used within the context of a pilot operation, the conditions of the respective pilot agreement apply in addition.
In the event of any conflict, the provisions of the pilot agreement take precedence.
14. Changes to these Terms & Conditions
The provider is entitled to amend these Terms & Conditions with effect for the future, to the extent this is required for objectively justified reasons (e.g. changes in the legal situation, supreme court rulings, technical framework conditions, or the service offering).
The customer will be informed of changes in text form at least six weeks before they take effect. If the customer does not object to the change within six weeks of receipt of the change notification, the amended Terms & Conditions shall be deemed approved. The provider will specifically draw the customer’s attention to the right to object and the significance of the objection period in the change notification.
If the customer objects in due time, the contract continues under the previous terms. In this case the provider is entitled to terminate the contract with ordinary notice at the next possible date.
15. Final provisions
German law applies.
The place of jurisdiction is the registered office of the provider, to the extent permitted by law.
Should any individual provisions of these Terms & Conditions be or become invalid, the validity of the remaining provisions shall be unaffected.
Do you have questions about these Terms & Conditions? No problem — we are happy to help. Simply send an email to legal@yourbetterplan.com